General Questions
Is Setanta Sports available in HD?
Where can I find your TV schedule?
Foxtel Questions
I have a new FOXTEL smartcard number - how do I advise Setanta of this?
How do I find my FOXTEL smartcard number?
Is Setanta Sports available on FOXTEL?
How do I know if I can get Setanta Sports on FOXTEL?
Why can't I get Setanta Sports on FOXTEL?
How much is Setanta Sports on FOXTEL?
What do I need to subscribe to Setanta Sports on FOXTEL?
What payment methods can I use?
Can I add Setanta Sports to my FOXTEL bill?
I tried to subscribe online but it has not worked?
I just subscribed to Setanta Sports but I don't have a picture?
I just subscribed to Setanta Sports but I don't have a picture?
I have multiple FOXTEL set top units in my house - will Setanta be activated on all of these set top units?
I have FOXTEL IQ - will it work with Setanta Sports?
I have FOXTEL IQ2 - will it work with Setanta Sports?
Can I record Setanta Sports on my FOXTEL IQ or IQ2?
Why is there no Series Link option with Setanta Sports in my FOXTEL IQ?
I have Optus TV featuring FOXTEL. Can I get Setanta?
I am an Optus TV featuring FOXTEL customer. Recently I completed a subscription to Setanta Sports online but I am not receiving the channel?
I cannot get Setanta on FOXTEL. What are my options?
I have FOXTEL on T-Box from Telstra. Can I get Setanta?
I have FOXTEL on Xbox 360. Can I get Setanta?
I recently updated to FOXTEL IQ but now I can’t watch Setanta Sports – why is this?
I recently updated to FOXTEL IQ2 but now I can’t watch Setanta Sports – why is this?
What is the minimum period I can subscribe to Setanta Sports on Foxtel?
Can I subscribe to Setanta Sports on Foxtel for one month only?
Can I subscribe to Setanta Sports on Foxtel for UEFA EURO 2012™ only?
What is the start date of my Setanta Sports on FOXTEL subscription?
What is the recurring date of my Setanta Sports on FOXTEL subscription?
Does Setanta bill by calendar month or by recurring date?
What date does my Setanta Sports on Foxtel subscription end?
I am a FOXTEL business customer. Can I get Setanta?
Austar Questions
I am an AUSTAR business customer. Can I get Setanta?
Is Setanta Sports available on AUSTAR?
How much is Setanta Sports on AUSTAR?
I have MyStar - will it work with Setanta Sports?
Optus TV Questions
I have Optus TV featuring FOXTEL. Can I get Setanta?
I have Optus Me TV with fetch. Can I get Setanta?
Setanta-i Questions
I have a current subscription to Setanta Sports on FOXTEL and I want to activate my bundled Setanta-i account. How do I do this?
I have a current subscription to Setanta Sports on AUSTAR and I want to activate my bundled Setanta-i account. How do I do this?
Why does the live video freeze of buffer?
Why can I not watch some programmes?
Can I pay by monthly subscription?
How do I cancel my subscription?
Are my registration and credit card transactions secure?
Will I be able to watch Setanta-i content on a computer other than the one from which I have registered?
Who can view events on Setanta-i?
What do I need to install to use Setanta-i?
Is the service available on Macs as well as PCs?
What do I do if I am unable to watch due to technical difficulties?
Why do I get an error referring to a subscription region?
I am trying to subscribe but am told my region is different?
What speeds do Low, Medium and High Quality correspond to?
How do I choose the correct speed for my internet connection?
How do I update my personal details?
How do I contact Setanta-i?
Once I've subscribed, how do I watch?
How do I record a future event?
How do I re-subscribe?
Can I view Setanta-i on my iPhone or iPad?
fetchtv Questions
I have fetch TV. Can I get Setanta?
UBI World TV Questions
Is Setanta Sports available on UBI World TV?
How much is Setanta Sports on UBI World TV?
I have UBI World TV at my business. Can I get Setanta Sports?
TransACT Questions
Is Setanta Sports available on TransACT?
Direct Satellite Questions
What is Direct Satellite?
General Answers
Is Setanta Sports available in HD?
Setanta Sports is currently only available in SD. HD customers can still access the SD channel.
Where can I find your TV schedule?
Please visit http://www.setanta.com/au/TV-Listings/ Our TV listings are updated two weeks in advance. For further information check out the Our Sports section of our website.
Foxtel Answers
I have a new FOXTEL smartcard number - how do I advise Setanta of this?
Please go to www.setanta.com/au/smartcard-change/ and fill out the simple online form. On submission, your enquiry will be dealt with directly by a customer service agent and your records will be updated.
How do I find my FOXTEL smartcard number?
Please do not remove your FOXTEL smartcard from the set-top unit. To display your smartcard number on your TV screen using the FOXTEL Remote Control please follow the easy steps below: 1. Press the ACTIVE button (below the black power button). 2. Use the light green UP/DOWN keys to highlight the SYSTEM SETUP item. 3. Press the SELECT button. 4. Use the light green UP/DOWN keys to highlight the SYSTEM SETTING item. 5. Press the SELECT button. 6. Use the light green UP/DOWN keys to highlight the SYSTEM DETAILS item. 7. Press the SELECT button. 8. Look for the line labelled "Smart Card Number". 9. Press the blue FOXTEL button to return to the TV programme.
Is Setanta Sports available on FOXTEL?
Yes. Setanta is available on FOXTEL channel 525. If you do have FOXTEL and wish to subscribe, you can subscribe online on this website or by calling 1300 738 268. Certain customers cannot receive Setanta Sports on FOXTEL. These include: Optus customers who have the service "Optus TV featuring FOXTEL"; customers who live in MDU (Multi-Dwelling Unit) Lite buildings; customers who receive FOXTEL channels through Telstra's IPTV service "T-Box"; FOXTEL on X-Box 360. Please see the FAQ "How do I know if I can get Setanta Sports on FOXTEL?". If you are a customer affected by any of the above categories, please try an alternative service such as fetch TV or Setanta-i.
How do I know if I can get Setanta Sports on FOXTEL?
Simply go to channel 525 using your FOXTEL remote control or select Setanta Sports in the channel list, then: customers who CAN receive Setanta Sports will see Setanta Sports in their channel list and a message will appear after 15 seconds with subscription information. Customers who CANNOT receive Setanta Sports will not see Setanta in their channel list and a message will appear saying “Channel unavailable”. If the channel is unavailable please see the FAQ below on "What other options do I have to get Setanta Sports?".
Why can't I get Setanta Sports on FOXTEL?
If you have checked your FOXTEL service and found you CANNOT see Setanta Sports on Channel 525, there are a few common reasons for this:
(1) You could be a customer of the service "Optus TV featuring FOXTEL" - please see the FAQ below regarding Optus TV.
(2) Do you live in an apartment building? There is a particular issue with FOXTEL where certain channels are not available in Multi-Dwelling Units (MDUs). There is some helpful information on the FOXTEL website regarding how to get your building upgraded for FOXTEL at: http://www.FOXTEL.com.au/support/developers-contractors/installation-aids/default.htm#subtopic6.
(3) Setanta Sports is not available for: customers who receive FOXTEL channels through Telstra's IPTV service "T-Box" or FOXTEL on X-Box 360.
If you are a customer affected by any of the above categories, please try an alternative service such as fetch TV or Setanta-i.
How much is Setanta Sports on FOXTEL?
Please go to our subscription information page at: http://www.setanta.com/au/How-To-Subscribe/FOXTEL/
What do I need to subscribe to Setanta Sports on FOXTEL?
You will need a valid credit card (Visa or Mastercard only), a current FOXTEL subscription and your smartcard number. To access your smartcard number you must have your FOXTEL remote control and be in front of your television. On the FOXTEL remote control press the black button marked “Set up”. Using the arrow keys, navigate to “System Settings” and press “Select”. Using the arrow keys, navigate to “System Details” and press “Select”. You should now see your FOXTEL smartcard number on screen. More detailed instructions for finding your smartcard number are set out below in the FAQ titled "How do I find my smartcard number?".
What payment methods can I use?
Setanta Sports only accepts payment by credit card: Visa and Mastercard.
Can I add Setanta Sports to my FOXTEL bill?
No. Setanta Sports is a separate company to FOXTEL and must be billed separately. Should you cancel your FOXTEL subscription you must also cancel your Setanta Sports subscription by contacting Setanta Sports.
I tried to subscribe online but it has not worked?
Have you confirmed you have completed the online subscription correctly? You must fill in all of the fields marked with an *. If you do not do this it will not progress to the next screen. When it is successful you will see a new page on screen telling you that your subscription was successful. Alternatively, have you confirmed that you can get Setanta Sports? Please read our FAQ titled "How do I know if I can get Setanta Sports on FOXTEL?".
I just subscribed to Setanta Sports but I don't have a picture?
Once subscribed, the channel should be available on Channel 525 immediately. At peak times, there maybe a slight delay in the channel activating. If for any reason you have a problem viewing Setanta, just try this: change to another channel then back to channel 525. Using your remote control, put your Foxtel set top unit on stand-by, then switch it back on again. If, after trying these two steps, you’re still having problems, please contact Setanta Customer Service on 1300 738 268 for assistance. Alternatively, have you confirmed that you can get Setanta Sports? Please read our FAQ titled "How do I know if I can get Setanta Sports on FOXTEL?".
I just subscribed to Setanta Sports but I don't have a picture?
Once subscribed, the channel should be available on Channel 525 immediately. At peak times, there maybe a slight delay in the channel activating. If for any reason you have a problem viewing Setanta, just try this: change to another channel then back to channel 525. Using your remote control, put your Foxtel set top unit on stand-by, then switch it back on again. If, after trying these two steps, you’re still having problems, please contact Setanta Customer Service on 1300 738 268 for assistance. Alternatively, have you confirmed that you can get Setanta Sports? Please read our FAQ titled "How do I know if I can get Setanta Sports on FOXTEL?".
I have multiple FOXTEL set top units in my house - will Setanta be activated on all of these set top units?
You can subscribe additional FOXTEL set top units at $7.99 each. Please call 1300 738 268. You must have verification from FOXTEL that the additional set top units are in the same home, such as the original work order document supplied by the technician when your FOXTEL was installed or upgraded. Setanta needs this information as FOXTEL does not directly advise Setanta that set top units are located in the same home. If you are subscribing online, please ensure you enter the smartcard number for the set top unit linked to the television you will be using to watch Setanta. For example, don't enter the smartcard number for the set top unit in your bedroom if you intend to watch Setanta in your living room. If you have subscribed the incorrect set top unit please call 1300 738 268 or email customerservice-au@setanta.com with your request to change over.
I have FOXTEL IQ - will it work with Setanta Sports?
Yes - Setanta will work with FOXTEL IQ. Please note: if you are an existing subscriber to Setanta Sports and you upgrade to IQ2, you will be issued with a new smartcard. This means you will no longer receive your Setanta channel. Please contact us with your new smartcard number so we can update our records and restart your service. Please go to www.setanta.com/au/smartcard-change/ and fill out the simple online form. On submission, your enquiry will be dealt with directly by a customer service agent and your records will be updated.
I have FOXTEL IQ2 - will it work with Setanta Sports?
Yes - Setanta will work with FOXTEL IQ2. Please note: if you are an existing subscriber to Setanta Sports and you upgrade to IQ2, you will be issued with a new smartcard. This means you will no longer receive your Setanta channel. Please contact us with your new smartcard number so we can update our records and restart your service. Please go to www.setanta.com/au/smartcard-change/ and fill out the simple online form. On submission, your enquiry will be dealt with directly by a customer service agent and your records will be updated.
Can I record Setanta Sports on my FOXTEL IQ or IQ2?
Yes. You can record all Setanta Sports programmes on IQ or IQ2. Please note: the feature "Series Link" is not available to Setanta Sports subscribers using IQ to record Setanta programming. However, there is an option for “Custom Series Link” on the FOXTEL planner menu that allows you to set up to record a series of programming on Setanta Sports.
Why is there no Series Link option with Setanta Sports in my FOXTEL IQ?
Series Link is not available to Setanta Sports subscribers using IQ to record Setanta programming. However, there is an option for “Custom Series Link” on the FOXTEL planner menu that allows you to set up to record a series of programming on Setanta Sports.
I have Optus TV featuring FOXTEL. Can I get Setanta?
We regret to inform you that Setanta Sports is not available to Optus TV customers who subscribe to the service "Optus TV featuring FOXTEL". Please do not contact the Setanta Sports call centre as we are unable to subscribe you. As an existing Optus customer you could subscribe to the new service "Optus meTV with fetch" which does offer Setanta Sports. Call Optus on 1800 083 449 for more information.
I am an Optus TV featuring FOXTEL customer. Recently I completed a subscription to Setanta Sports online but I am not receiving the channel?
Recently we have identified an issue with some Optus TV featuring FOXTEL customers who have been able to complete the Setanta Sports subscription process but have not received the channel. The Setanta online subscription system is designed to reject Smartcards for Optus TV featuring FOXTEL customers, however, a new sequence of Optus Smartcards has been released that are not identified in our system. We are working to rectify this issue. Setanta apologises to any customers who have been affected. Please contact Setanta immediately for a refund of your subscription on 1300 738 268 if you believe you are affected by this.
I cannot get Setanta on FOXTEL. What are my options?
If you are sure you cannot get Setanta on FOXTEL, there are other options for you such as fetch TV or Setanta-i. Check out the options at http://www.setanta.com/au/How-To-Subscribe/
I have FOXTEL on T-Box from Telstra. Can I get Setanta?
We regret to inform you that Setanta Sports is not available to T-Box customers. Please do not contact the Setanta Sports call centre as we are unable to subscribe you. Please check out other options to subscribe at http://www.setanta.com/au/How-To-Subscribe/
I have FOXTEL on Xbox 360. Can I get Setanta?
We regret to inform you that Setanta Sports is not available on X-Box 360. Please do not contact the Setanta Sports call centre as we are unable to subscribe you. Please check out other options to subscribe at http://www.setanta.com/au/How-To-Subscribe/
I recently updated to FOXTEL IQ but now I can’t watch Setanta Sports – why is this?
If you recently upgraded or replaced your FOXTEL set top unit for any reason, including upgrading to IQ or IQ2 or moving house, your new set top unit also has a new smartcard number. You must call or email Setanta with the new smartcard number so Setanta can re-activate the channel. This is because the terms of Setanta’s agreement with FOXTEL only allow Setanta to identify customers by their smartcard number. If you change smartcard numbers we simply can’t send you the signal anymore. Please go to www.setanta.com/au/smartcard-change/ and fill out the simple online form. On submission, your enquiry will be dealt with directly by a customer service agent and your records will be updated.
I recently updated to FOXTEL IQ2 but now I can’t watch Setanta Sports – why is this?
If you recently upgraded or replaced your FOXTEL set top unit for any reason, including upgrading to IQ or IQ2 or moving house, your new set top unit also has a new smartcard number. You must call or email Setanta with the new smartcard number so Setanta can re-activate the channel. This is because the terms of Setanta’s agreement with FOXTEL only allow Setanta to identify customers by their smartcard number. If you change smartcard numbers we simply can’t send you the signal anymore. Please go to www.setanta.com/au/smartcard-change/ and fill out the simple online form. On submission, your enquiry will be dealt with directly by a customer service agent and your records will be updated.
What is the minimum period I can subscribe to Setanta Sports on Foxtel?
"All subscriptions to Setanta Sports are ongoing on a monthly or annual basis depending on which payment option you choose. For more details of fees and options for viewing Setanta on Foxtel please visit http://www.setanta.com/au/How-To-Subscribe/Foxtel/
Setanta does not offer one-off or Pay Per View subscriptions to specific sporting events. The minimum term for a ""Pay Monthly"" subscription to Setanta on Foxtel is two months.
Subscriptions begin on the date you first subscribe to Setanta and billing recurs on the anniversary of that date.
To cancel Setanta on Foxtel you must phone 1300 738 268. The subscription will continue on an ongoing basis until you have phoned to cancel. "
Can I subscribe to Setanta Sports on Foxtel for one month only?
"All subscriptions to Setanta Sports are ongoing on a monthly or annual basis depending on which payment option you choose. For more details of fees and options for viewing Setanta on Foxtel please visit http://www.setanta.com/au/How-To-Subscribe/Foxtel/
Setanta does not offer one-off or Pay Per View subscriptions to specific sporting events. The minimum term for a ""Pay Monthly"" subscription to Setanta on Foxtel is two months.
Subscriptions begin on the date you first subscribe to Setanta and billing recurs on the anniversary of that date.
To cancel Setanta on Foxtel you must phone 1300 738 268. The subscription will continue on an ongoing basis until you have phoned to cancel. "
Can I subscribe to Setanta Sports on Foxtel for UEFA EURO 2012™ only?
"Setanta Sports is the only place to see all 31 games of UEFA EURO 2012™.
All subscriptions to Setanta Sports are ongoing on a monthly or annual basis depending on which payment option you choose. For more details of fees and options for viewing Setanta on Foxtel please visit http://www.setanta.com/au/How-To-Subscribe/Foxtel/
Setanta does not offer one-off or Pay Per View subscriptions to specific sporting events. The minimum term for a ""Pay Monthly"" subscription to Setanta on Foxtel is two months.
Subscriptions begin on the date you first subscribe to Setanta and billing recurs on the anniversary of that date.
To cancel Setanta on Foxtel you must phone 1300 738 268. The subscription will continue on an ongoing basis until you have phoned to cancel. "
What is the start date of my Setanta Sports on FOXTEL subscription?
The start date of your subscription is the date upon which you first subscribe to the channel. We do not have the facility to set up advance subscriptions that commence on a selected date in the future.
What is the recurring date of my Setanta Sports on FOXTEL subscription?
The recurring date of your subscription is the monthly anniversary of the date on which you subscribed. So, for example, if you subscribe on January 15th, your next billing date will be February 15th. Should your subscription fall on a non-recurring date you will be billed on the last day of the month, for example, if your start date was January 31st, your next billing date would be the last day of the following month, February 28th (or 29th in a leap year).
Does Setanta bill by calendar month or by recurring date?
The recurring date of your subscription is the monthly anniversary of the date on which you subscribed. So, for example, if you subscribe on January 15th, your next billing date will be February 15th. Should your subscription fall on a non-recurring date you will be billed on the last day of the month, for example, if your start date was January 31st, your next billing date would be the last day of the following month, February 28th (or 29th in a leap year).
What date does my Setanta Sports on Foxtel subscription end?
Subscriptions do not end automatically but continue on a recurring basis until you contact Setanta to cancel. This includes both monthly and annual subscriptions. For our full subscription terms & conditions please see http://www.setanta.com/au/Footer-Pages/Website-Terms--Conditions/gnid-1070/
I am a FOXTEL business customer. Can I get Setanta?
Yes. Please call Setanta directly on 1300 738 268 and choose the option for businesses or visit http://www.setanta.com/au/business/
Austar Answers
I am an AUSTAR business customer. Can I get Setanta?
Yes. Simply contact AUSTAR for Business. For more information see the AUSTAR for Business website at http://www.AUSTAR.com.au/forbusiness/default.asp
Is Setanta Sports available on AUSTAR?
Yes. Setanta is available on AUSTAR Channel 510. If you do have AUSTAR and wish to subscribe, you can subscribe online at the AUSTAR website at www.AUSTAR.com.au
How much is Setanta Sports on AUSTAR?
Setanta Sports is available as part of the Sports Extra pack for an extra $8. You must have already subscribed to Sports to be able to subscribe to Sports Extra.
I have MyStar - will it work with Setanta Sports?
Yes - Setanta will work with MyStar.
Optus TV Answers
I have Optus TV featuring FOXTEL. Can I get Setanta?
We regret to inform you that Setanta Sports is not available to Optus TV customers who subscribe to the service "Optus TV featuring FOXTEL". Please do not contact the Setanta Sports call centre as we are unable to subscribe you. As an existing Optus customer you could subscribe to the new service "Optus meTV with fetch" which does offer Setanta Sports. Call Optus on 1800 083 449 for more information or visit http://www.optuszoo.com.au/tvandvideo/optusmetv
Setanta Sports is available on Foxtel, Austar, Setanta by Broadband (Setanta-i) and TransACT.
I have Optus Me TV with fetch. Can I get Setanta?
Yes. Setanta Sports is available on Optus Me TV with fetch. Call Optus on 1800 083 449 for more information or visit http://www.optuszoo.com.au/tvandvideo/optusmetv
Setanta-i Answers
I have a current subscription to Setanta Sports on FOXTEL and I want to activate my bundled Setanta-i account. How do I do this?
All customers of Setanta Sports on FOXTEL and AUSTAR get access to Setanta-i as part of their basic subscription. To activate your account please go to http://www.setanta.com/au/HTS/ACTIVATE-Setanta-i-ON-FOXTEL--AUSTAR/
Our three streaming speeds are:
450Kbps feed - 800K (download) broadband connection required.
900Kbps feed – 1.5K (download) broadband connection required.
1800Kbps feed – 2.5-3Mb (download) broadband connection required.
Please check with your ISP as to your current connection speed or test it yourself at http://bandwidthplace.com/speedtest/ or at www.speedtest.net
Some example broadband plans and their download speeds are:
Speed Options
256/64 kbps (Downstream/Upstream
Speed Options
512/128 kbps (Downstream/Upstream)
Speed Options
1500/256 kbps (Downstream/Upstream)
Connection speeds are shown in downstream/upstream format. For example, 256/64 represents the maximum speed achievable of up to 256kbps downstream/ 64 kbps upstream.
The actual speeds for a customer are slower and vary due to stream overheads caused by many factors including the plan selected, the capacity and popularity of websites and computer configuration so to receive a stream of 450K you would require a connection that is slightly higher to cover the overheads.
I have a current subscription to Setanta Sports on AUSTAR and I want to activate my bundled Setanta-i account. How do I do this?
All customers of Setanta Sports on FOXTEL and AUSTAR get access to Setanta-i as part of their basic subscription. To activate your account please go to http://www.setanta.com/au/HTS/ACTIVATE-Setanta-i-ON-FOXTEL--AUSTAR/
Why does the live video freeze of buffer?
Our default speed is now 1.8MBs (High) which is improved from the previous 600kbs. The issue you are experiencing may be bandwidth related and dependent on the internet connection you have with your ISP (Internet Service Provider). Have you tried to view the channel at a lower quality speed (eg 900kbs Normal or 450kbs Low). These options can be accessed at the bottom of the player when viewing the channel.
Setanta-i is now included as part of your standard Foxtel or Austar subscription giving you the added benefit of viewing Setanta Sports from any computer at no additional cost to your standard Setanta subscription.
If you are in any doubt please contact aus-Setanta-i@setanta.com
Why can I not watch some programmes?
While we try to secure the same rights for our television channels and Setanta-i, this is not always possible. Before you subscribe check out the Schedule and Calendar to ensure that the content you wish to view is available.
Can I pay by monthly subscription?
Yes. For the monthly subscription price you can enjoy an online stream of the channel plus access to the complete on-demand service. For further information relating to your subscription, email us via the Contact Us tab enclosing your login details.
How do I cancel my subscription?
You can cancel your subscription by emailing us at setanta-i@setanta.com. Please give us at least 5 days before your next payment date to cancel your subscription.
Are my registration and credit card transactions secure?
Yes, you will be connected via a secure, encrypted channel. The server then sends your data through the authorisation network to the appropriate bank over a secure connection.
Will I be able to watch Setanta-i content on a computer other than the one from which I have registered?
Yes, you can enjoy Setanta-i at home, work and wherever else you have access to a broadband-enabled computer. But your login details are for your personal use only and you can only use one connection at a time. Simultaneous logins from different computers will be detected and can result in suspension of your account with no possibility of a refund.
Who can view events on Setanta-i?
To view events on Setanta-i, you must live in Australia. If you attempt to connect to a Setanta-i broadcast from outside Australia, you will not be able to access the service. We also require that you sign up for Setanta-i with a Credit Card registered to your Australian address.
What do I need to install to use Setanta-i?
We use a software application called Microsoft Silverlight to ensure that we can deliver premium interactive features and high quality video streams. You will need to install Microsoft Silverlight. If you require Silverlight, the option to install will automatically appear.
** You may need to check if your computer's platform is compatible with Silverlight - visit this page to make sure: http://www.microsoft.com/silverlight/resources/install.aspx#sysreq.
If you need to install Microsoft Silverlight. Click on the Install button in the Microsoft Silverlight section of the popup window. Open or Save the application (if you choose to Save, you will then need to launch the application, when the download has completed). Click on "Install Now" after viewing the License Agreement. When the installation has finished, an "Installation Successful" message will appear. Click on ‘Close’. When you return to Setanta-i, if the button beside "Install Microsoft Silverlight" still says Install, press the F5 button to refresh your browser window. This button will then change to "Installed". You will be automatically returned to Setanta-i and you can start enjoying the free content or subscribe to view our Live and On-Demand sports!
Is the service available on Macs as well as PCs?
Yes, the service is available on Intel powered Macs only. All video and content for Setanta-i should be viewable to subscribers who use an Intel Mac. You can test the compatibility of your computer and current set-up before subscribing by viewing the free content either live or in the Free tab which is accessible via the homepage. Please follow this link to determine the requirements for Microsoft Silverlight http://www.microsoft.com/silverlight/resources/install.aspx#sysreq
What do I do if I am unable to watch due to technical difficulties?
If you feel that you have been unable to view the event due to technical issues with our service, please click on Contact Us and email us the following information: your Operating System, Internet Browser details, information on the steps you have taken and what has happened. Please enclose any screenshots of the problems you have encountered if possible.
Sometimes when an ISP is globally located they allocate an IP address to you that is not registered from your local country but from their overall bank of IPs which may be registered anywhere in the world. We use your IP to determine where you are trying to view the broadcast but in some cases it is possible to enable your IP even if it appears to be coming from a country outside the broadcast area.
Please contact the technical support desk from the Contact Us tab in the Help Menu and send us details of where you are accessing from and the error you are receiving.
Why do I get an error referring to a subscription region?
If you receive this message, your computer's IP address suggests that you are trying to access our service from outside your region. Access to Setanta-i is region based. Occasionally however, this message can appear for users who are accessing from within the correct region but your Internet Service Provider (ISP) is assigning an IP address associated with another country. Sometimes when an ISP is globally located they allocate an IP address to you that is not registered from your local country but from their overall bank of IPs which may be registered anywhere in the world. We use your IP to determine where you are trying to view the broadcast but in some cases it is possible to enable your IP even if it appears to be coming from a country outside the broadcast area. Please contact the technical support desk from the Contact Us tab in the Help Menu and send us details of where you are accessing from and the error you are receiving.
I am trying to subscribe but am told my region is different?
You are trying to access another regional version of Setanta-i. This may be an issue with your ISP, in order to confirm your details please email us from the Contact Us tab in Help with your name, email address and postal address and we will try to assist you.
What speeds do Low, Medium and High Quality correspond to?
Low refers to 450Kbps; Normal to 900Kbps and High is 1.8Mbps. It depends on the bandwidth that is made available to you by your ISP (Internet Service Provider), which of these speeds will be the best option for you.
How do I choose the correct speed for my internet connection?
Content will be broadcast at a choice of three bitrate speed options - 450Kbps (Low), 900 Kbps (Normal) or 1.8Mbps (High). Users with faster connections will benefit from being able to stream the higher resolution option. Choose the speed best suited to you by clicking on the television image on the bottom of the player controls and selecting your preferred speed. If you do not have a sufficiently fast broadband connection to the Internet, you will be unable to view content on the service. You can test the quality of the picture you're able to receive by viewing our demo clip before signing up. To access the demo clip please click on "View Demo Here", available on the Setanta-i homepage.
How do I update my personal details?
You can maintain your name and address by using the YOUR ACCOUNT section of the Setanta-i service. Log in to the service as normal, click the YOUR ACCOUNT link at the top right hand corner of the screen and it will allow you to edit and amend all of your details.
How do I contact Setanta-i?
You can contact Setanta-i by emailing aus-Setanta-i@setanta.com
Once I've subscribed, how do I watch?
During the sign up process you will be prompted to create your username and password (these will be emailed to you upon completion as well). Simply enter these details on the homepage and click "login". When you first login we suggest you navigate to the "Watch Live Now" pane on the left side of the console which will direct you to the main player. Click on the "options" tab at the bottom of the player and select the setting which gives you the best picture quality.
How do I record a future event?
If you see that a live event is going to be broadcast when you are busy, you can save / record the on-demand version to you’re my Channel. Click on the red 'record' button and the archive video, once available, will be added to you’re my Channel area for viewing whenever you wish.
How do I re-subscribe?
If your subscription has expired it's easy to renew it. Sign into Setanta-i with your login as normal. When you try to view a clip the subscription page will appear prompting you to re-subscribe. Select the subscription package you require and follow the instructions supplied.
Can I view Setanta-i on my iPhone or iPad?
Unfortunately you cannot view Setanta-i on an iPhone or iPad. Setanta-i is based on Microsoft Silverlight. Like Flash, this technology is not compatible with iPhones or iPads.
fetchtv Answers
I have fetch TV. Can I get Setanta?
Yes, Setanta Sports is available on fetch TV. Please got to http://www.setanta.com/au/How-To-Subscribe/FetchTV/
UBI World TV Answers
Is Setanta Sports available on UBI World TV?
Yes. Setanta is available on UBI World TV Channel 3. If you do have UBI World TV and wish to subscribe, you can subscribe by calling UBI World TV on 1300 400 800.
How much is Setanta Sports on UBI World TV?
Setanta Sports is $16.99 per month. For more information on terms & conditions please contact UBI World TV on 1300 400 800.
I have UBI World TV at my business. Can I get Setanta Sports?
To get Setanta Sports at your business you must contact Setanta Sports directly on 1300 796 377.
TransACT Answers
Is Setanta Sports available on TransACT?
Yes, Setanta Sports is now available on TransACT as part of the TransTV’s essentials base pack. For more details, please go to the TransACT pages of this web site found within the 'How-to-Subscribe' section, or go to the TransACT website. www.transact.com.au/television/default.aspx
Direct Satellite Answers
What is Direct Satellite?
Setanta Sports is currently unavailable via direct Satellite. It has previously been available via Direct Satellite and we hope to give customers this option again in the near future.