Setanta Asia FAQs

Setanta Sports Plus Questions

What is Setanta Sports Plus?
Is the service available on Macs as well as PCs?
Will I be able to watch Setanta Sports Plus content on a computer other than the one from which I have registered?
What Is streaming?
What speed setting should I use for live content?
Why can’t I get a full screen on my player?
How will Setanta Sports Plus affect my data allowance with my mobile service?
What do I do if I am unable to watch due to technical difficulties?
How will Setanta Sports Plus affect my download limits with my Internet Service Provider?
Can I have more than one computer logged in to Setanta Sports Plus at one time?
How many iPhones / Android phones can I register for Setanta Sports Plus?
Can I view Setanta Sports Plus on my Smart TV?
How many iPads / Android Tablets can I register for Setanta Sports Plus?
Can I view Setanta Sports Plus on my smartphone or tablet?
The website does not seem to be updating?

 

 

Setanta Sports Plus Answers

What is Setanta Sports Plus?
Setanta Sports Plus is our new multi-device sports player. Users can enjoy more choice when it comes to live games, with additional live games being available on Setanta Sports Plus giving you more choice of what you watch. One live game not enough? Then why not watch two live games at once on the web player allowing you to switch between games. And don’t panic if you miss a game. Full games and highlights shows will be available up to 48 hours after the event for most of our content. The web player will work on all operating systems (PC & Mac) and all popular web browsers.

Is the service available on Macs as well as PCs?
Yes, the Setanta Sports Plus service is available on all MAC and PC computers as well as all enabled iOS devices.

Will I be able to watch Setanta Sports Plus content on a computer other than the one from which I have registered?
Yes, you can enjoy Setanta Sports Plus at home, work and on the go via mobile devices by either using your login details on the web or by downloading the Setanta Sports Plus app on you mobile devices. However, you can only be logged in to Setanta Sports Plus on one of each device type at a time. So one PC, one smartphone and one tablet.

What Is streaming?
Streaming allows you to play a program straight from Setanta Sports Plus, without you having to download the program to your hard drive first. Simply choose a program and Click to Play. Don't forget that you have to be online for the entire length of the program to play it. To use streaming on your computer you need to install Flash, a program which Adobe provides a version of for Windows, Macintosh and Linux. Click here to get the latest version for your computer. This link will take you to a website outside Setanta Sports Plus. We are not responsible for content or software downloaded from external sites. This streaming technology is similar to that used by other popular video sites, such as YouTube and Google Video.

What speed setting should I use for live content?
The Setanta Sports Plus player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection. Where adaptive streaming is not available, the player will shown you three options for video quality - LOW, MEDIUM and HIGH.

Why can’t I get a full screen on my player?
Only the latest version of Flash, which Adobe provides for Windows, Macintosh and Linux, supports this. Click here to get the latest version for your computer. This link will take you to a website outside Setanta Sports Plus and we are not responsible for content or software downloaded from external sites. If you still experience problems and only audio is heard in full screen, check your computer's video acceleration settings. Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display. Remove the tick from the box next to Enable hardware acceleration.

How will Setanta Sports Plus affect my data allowance with my mobile service?
Watching Setanta Sports Plus streaming content is like watching any other streaming content. If you already watch You Tube videos or live concerts via the internet, then you shouldn't notice any difference in your download limits. If however, you are new to watching streaming content, you might want to monitor your usage and consider upgrading your data package with your mobile provider. Alternatively, you can watch Setanta Sports Plus while connected to your broadband internet service via wifi.

What do I do if I am unable to watch due to technical difficulties?
You can contact Setanta Sports Plus by emailing setantasupport@performgroup.com or try using our Live Chat support. You should see a Live Chat button at top right of the web player.

How will Setanta Sports Plus affect my download limits with my Internet Service Provider?
Watching Setanta Sports Plus streaming content is like watching any other streaming content. If you already watch You Tube videos or live concerts via the internet, then you shouldn't notice any difference in your download limits. If however, you are new to watching streaming content, you might want to monitor your usage and consider upgrading your account.

Can I have more than one computer logged in to Setanta Sports Plus at one time?
No. You can have one of each device type logged in to the service at any one time.

How many iPhones / Android phones can I register for Setanta Sports Plus?
You are not required to register your smart phone or tablet, however you can only log in from one smartphone, one tablet and one computer at a time.

Can I view Setanta Sports Plus on my Smart TV?
Not available at this stage.

How many iPads / Android Tablets can I register for Setanta Sports Plus?
You are not required to register your smart phone or tablet, however you can only log in from one smartphone, one tablet and one computer at a time.

Can I view Setanta Sports Plus on my smartphone or tablet?
Setanta is available on selected Android and iOS devices including the iPhone and iPad (iOS version 5.0 upwards). Android devices are supported from OS 4.0+ and have been tested to run on the Samsung Galaxy S3, S4, Samsung Google Nexus and a Samsung Galaxy Tab 2 10.1.

The website does not seem to be updating?
It is possible that your computer is looking at old log in details stored in the cache, or that a cookie has been corrupted. Please follow the below instructions to clear your cache: IE8 Internet Explorer 8 Open Internet Explorer. Select 'Tools' and then 'Internet Options'. In the area relating to temporary internet files and cookies, select 'Delete Files' and the OK. Close and restart your browser. IE9 Internet Explorer 9 Open Internet Explorer. Select 'Tools' and then 'Internet Options'. In the area relating to temporary internet files and cookies, select 'Delete Files' and the OK. Close and restart your browser.

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Setanta Sports broadcasts exclusively live coverage of the best premium sport including England home internationals and away 2010 World Cup qualifiers, the FA Cup, Magners League rugby, IPL Twenty20 Cricket, the best boxing from both sides of the Atlantic and US PGA Tour Golf.

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