Setanta on TV Questions
Setanta-i (Online) Questions
What is Setanta-i?
Is the service available on Macs as well as PCs?
What broadband speed do I need to watch Setanta-i on my PC or Mac?
What do I need to install to use Setanta-i?
Can I pay by monthly subscription?
Are my registration and credit card transactions secure?
How do I re-subscribe?
Who can view events on Setanta-i?
How do I choose the correct speed for my internet connection?
What speeds do Low, Medium and High Quality correspond to?
I am trying to subscribe but am told my region is different?
Why do I get an error referring to a subscription region?
What do I do if I am unable to watch due to technical difficulties?
Will I be able to watch Setanta-i content on a computer other than the one from which I have registered?
How does viewing Setanta-i affect my broadband usage allowance?
Setanta on TV Answers
Setanta-i (Online) Answers
What is Setanta-i?
Setanta-i allows you to watch our premium and exclusive content live and on-demand. We have used premium technology to enable you to watch the best quality streams with a market leading interactive player. You can watch our channel live and at the same time search through our extensive and growing content library. If it's your first time visiting Setanta-i, check out our How To Section in the HELP tab to find your way around. If you are hoping to watch a particular match or event please refer to the list of coming fixtures on the SCHEDULE area before subscribing to ensure that it will be offered on Setanta-i. If you are in any doubt please contact asia-Setanta-i@setanta.com
Is the service available on Macs as well as PCs?
Yes, the service is available on Intel powered Macs only. All video and content for Setanta-i should be viewable to subscribers who use an Intel Mac. You can test the compatibility of your computer and current set-up before subscribing by viewing the free content either live or in the Free tab which is accessible via the homepage. Please follow this link to determine the requirements for Microsoft Silverlight http://www.microsoft.com/silverlight/resources/install.aspx#sysreq
What broadband speed do I need to watch Setanta-i on my PC or Mac?
Setanta-i provides three broadband speeds in order to enable you to successfully watch our content. The following information is a guide only, as there are many factors which can affect the quality of the broadband connection you access. Our three streaming speeds are: 450Kbps feed - 800K (download) broadband connection required. 900Kbps feed – 1.5K (download) broadband connection required. 1800Kbps feed – 2.5-3Mb (download) broadband connection required. Please check with your ISP as to your current connection speed or test it yourself at http://bandwidthplace.com/speedtest/ or at www.speedtest.net Some example broadband plans and their download speeds are: Speed Options 256/64 kbps (Downstream/Upstream Speed Options 512/128 kbps (Downstream/Upstream) Speed Options 1500/256 kbps (Downstream/Upstream) Connection speeds are shown in downstream/upstream format. For example, 256/64 represents the maximum speed achievable of up to 256kbps downstream/ 64 kbps upstream. The actual speeds for a customer are slower and vary due to stream overheads caused by many factors including the plan selected, the capacity and popularity of websites and computer configuration so to receive a stream of 450K you would require a connection that is slightly higher to cover the overheads.
What do I need to install to use Setanta-i?
We use a new software application to ensure that we can deliver premium interactive features and high quality video streams. You will need to install Microsoft's Silverlight. If you require Silverlight, the option to install will automatically appear. ** You may need to check if your computer's platform is compatible with Silverlight - visit this page to make sure: http://www.microsoft.com/silverlight/resources/install.aspx#sysreq. If you need to install Microsoft Silverlight. Click on the Install button in the Microsoft Silverlight section of the popup window. Open or Save the application (if you choose to Save, you will then need to launch the application, when the download has completed). Click on "Install Now" after viewing the License Agreement. When the installation has finished, an "Installation Successful" message will appear. Click on ‘Close’. When you return to Setanta-i, if the button beside "Install Microsoft Silverlight" still says Install, press the F5 button to refresh your browser window. This button will then change to "Installed". You will be automatically returned to Setanta-i and you can start enjoying the free content or subscribe to view our Live and On-Demand sports!
Can I pay by monthly subscription?
No. Currently it is only possible to purchase either an Annual Subscription including Pay Per View (PPV) or individual PPV games.
Are my registration and credit card transactions secure?
Yes, you will be connected via a secure, encrypted channel. The server then sends your data through the authorisation network to the appropriate bank over a secure connection.
How do I re-subscribe?
If your subscription has expired it's easy to renew it. Sign into Setanta-i with your login as normal. When you try to view a clip the subscription page will appear prompting you to re-subscribe. Select the subscription package you require and follow the instructions supplied.
Who can view events on Setanta-i?
To view events on Setanta-i Asia you must reside in the following territories: China, Hong Kong, Malaysia, Singapore, Thailand, India, Sri Lanka, Bangladesh, Bhutan, Brunei, Cambodia, East Timor, Indonesia, Laos, Macau, Maldives, Mongolia, Myanmar, Nepal, North Korea, Pakistan, Philippines, South Korea, Taiwan & Vietnam. If you attempt to connect to a Setanta-i broadcast from outside these regions, you will not be able to access the service.
How do I choose the correct speed for my internet connection?
Content will be broadcast at a choice of three bitrate speed options - 450Kbps (Low), 900 Kbps (Normal) or 1.8Mbps (High). Users with faster connections will benefit from being able to stream the higher resolution option. Choose the speed best suited to you by clicking on the television image on the bottom of the player controls and selecting your preferred speed. If you do not have a sufficiently fast broadband connection to the Internet, you will be unable to view content on the service. You can test the quality of the picture you're able to receive by viewing our demo clip before signing up. To access the demo clip please click on "View Demo Here", available on the Setanta-I homepage.
What speeds do Low, Medium and High Quality correspond to?
Low refers to 450Kbps; Normal to 900Kbps and High is 1.8Mbps. It depends on the bandwidth that is made available to you by your ISP (Internet Service Provider), which of these speeds will be the best option for you.
I am trying to subscribe but am told my region is different?
You are trying to access another regional version of Setanta-i. This may be an issue with your ISP, in order to confirm your details please email us from the Contact Us tab in Help with your name, email address and postal address and we will try to assist you.
Why do I get an error referring to a subscription region?
If you receive this message, your computer's IP address suggests that you are trying to access our service from outside your region. Access to Setanta-i is region based. Occasionally however, this message can appear for users who are accessing from within the correct region but your Internet Service Provider (ISP) is assigning an IP address associated with another country. Sometimes when an ISP is globally located they allocate an IP address to you that is not registered from your local country but from their overall bank of IPs which may be registered anywhere in the world. We use your IP to determine where you are trying to view the broadcast but in some cases it is possible to enable your IP even if it appears to be coming from a country outside the broadcast area. Please contact the technical support desk from the Contact Us tab in the Help Menu and send us details of where you are accessing from and the error you are receiving.
What do I do if I am unable to watch due to technical difficulties?
If you feel that you have been unable to view the event due to technical issues with our service, please click on Contact Us and email us (asia-setanta-i@setanta.com) the following information: your Operating System, Internet Browser details, information on the steps you have taken and what has happened. Please enclose any screenshots of the problems you have encountered if possible.
Will I be able to watch Setanta-i content on a computer other than the one from which I have registered?
Yes, you can enjoy Setanta-i at home, work and wherever else you have access to a broadband-enabled computer. But your login details are for your personal use only and you can only use one connection at a time. Simultaneous logins from different computers will be detected and can result in suspension of your account with no possibility of a refund.
How does viewing Setanta-i affect my broadband usage allowance?
There are three broadband options for the service which are 450k and 900k and 1.8Mb. For the 450Kbps stream the total download for an average football match would be approximately 395MB. For a 900kpbs stream the download amount for an average football match would be 790MB and at the highest speed of 1.8MB the figure stands at 1580MB. Most Internet Service Providers (ISPs) will advise you if you are likely to exceed your usage allowance but please check with your ISP for information regarding your account.