Foxtel Questions
Is Setanta Sports available on Foxtel?
How do I know if I can get Setanta Sports on Foxtel?
Why can't I get Setanta Sports on Foxtel?
How much is Setanta Sports on Foxtel?
What do I need to subscribe to Setanta Sports on Foxtel?
What payment methods can I use?
Can I add Setanta Sports to my Foxtel bill?
I tried to subscribe online but it has not worked?
How do I find my smartcard number?
I have multiple Foxtel decoders in my house - will Setanta be activated on all of these decoders?
I have Foxtel IQ - will it work with Setanta Sports?
I have Foxtel IQ2 - will it work with Setanta Sports?
Why is there no Series Link option with Setanta Sports in my Foxtel IQ?
I have Optus TV. Can I get Setanta?
I cannot get Setanta on Foxtel. What are my options?
I recently updated to Foxtel IQ but now I can’t watch Setanta Sports – why is this?
I recently updated to Foxtel IQ2 but now I can’t watch Setanta Sports – why is this?
Setanta for Your Business Questions
I am a Foxtel business customer. Can I get Setanta?
I am an Austar business customer. Can I get Setanta?
Programming Questions
Where can I find your TV schedule?
Does Setanta show LFCTV, the club channel of Liverpool Football Club, in Australia
Does Setanta show Arsenal TV, the club channel of Arsenal Football Club, in Australia?
Austar Questions
Is Setanta Sports available on Austar?
How much is Setanta Sports on Austar?
I have MyStar - will it work with Setanta Sports?
Setanta-i Questions
What broadband speed do I need to watch Setanta-i on my PC or Mac?
How does viewing Setanta-i affect my broadband usage allowance?
What is Setanta-i?
How do I re-subscribe?
Can I pay by monthly subscription?
Are my registration and credit card transactions secure?
Will I be able to watch Setanta-i content on a computer other than the one from which I have registered?
Who can view events on Setanta-i?
What do I need to install to use Setanta-i?
Is the service available on Macs as well as PCs?
What do I do if I am unable to watch due to technical difficulties?
Why do I get an error referring to a subscription region?
I am trying to subscribe but am told my region is different?
What speeds do Low, Medium and High Quality correspond to?
How do I choose the correct speed for my internet connection?
Optus TV Questions
I have Optus TV. Can I get Setanta?
UBI World TV Questions
Is Setanta Sports available on UBI World TV?
How much is Setanta Sports on UBI World TV?
I have UBI World TV at my business. Can I get Setanta Sports?
Direct Satellite Questions
What is Direct Satellite?
How do I get this equipment?
Foxtel Answers
Is Setanta Sports available on Foxtel?
Yes. Setanta is available on Foxtel Channel 525. If you do have Foxtel and wish to subscribe, you can subscribe online on this website!
How do I know if I can get Setanta Sports on Foxtel?
Simply go to channel 525 using your Foxtel remote control or select Setanta Sports in the channel list, then:
Customers who CAN receive Setanta Sports will see Setanta Sports in their channel list and a message will come up advising on how to subscribe.
Customers who CANNOT receive Setanta Sports will not see Setanta in their channel list and a message will come up saying “Channel unavailable”.
If the channel is unavailable please see the FAQ below on "What other options do I have to get Setanta Sports?".
Why can't I get Setanta Sports on Foxtel?
If you have cheked your Foxtel and found you CANNOT see Setanta Sports on Channel 525, there are two common reasons for this:
(1) You could be an Optus TV customer - please see the FAQ below regarding Optus TV.
(2) Do you live in an apartment building. There is a particular issue with Foxtel where certain channels are not available in Multi-Dwelling Units (MDUs). There is some helpful information on the Foxtel website regarding how to get your building upgraded for Foxtel at: http://www.foxtel.com.au/FactSheet.htm
How much is Setanta Sports on Foxtel?
There are two pricing plans for Setanta Sports on Foxtel, a monthly subscription and an annual subscription.
The monthly subscription is $14.95 per month with a $14.95 registration fee. There is no minimum term but this is a rolling subscription and you must contact Setanta Sports to cancel.
The annual subscription is $12.95 per month with no registration fee (a total of $155.40 for 12 months). We recommend you take a look at our Terms and Conditions before you subscribe.
What do I need to subscribe to Setanta Sports on Foxtel?
You will need a valid credit card (Visa or Mastercard only), a current Foxtel subscription and your smartcard number. To access your smartcard number you must have your Foxtel remote control and be in front of your television.
On the Foxtel remote control press the black button marked “Set up”.
Using the arrow keys, navigate to “System Settings” and press “Select”.
Using the arrow keys, navigate to “System Details” and press “Select”.
You should now see your Foxtel smartcard number on screen.
More detailed instructions for finding your smartcard number are set out below in the FAQ titled "How do I find my smartcard number?"
What payment methods can I use?
Setanta Sports only accepts payment by credit card: Visa and Mastercard. Unfortunately we do not accept payment by American Express.
Can I add Setanta Sports to my Foxtel bill?
No. Setanta Sports is a separate company to Foxtel and must be billed separately. Should you cancel your Foxtel subscription you must also cancel your Setanta Sports subscription by contacting Setanta Sports.
I tried to subscribe online but it has not worked?
Are you sure you processed the online subscription correctly? You must fill in all of the fields marked with an *. If you do not do this it will not progress to the next screen. When it is successful you will see a new page on screen telling you that your subscription was successful.
Alternatively, have you confirmed that you can get Setanta Sports? Please read our FAQ titled "How do I know if I can get Setanta Sports on Foxtel?".
How do I find my smartcard number?
Please do not remove your Smartcard from the set-top box.
To display your Smartcard number on your TV screen using the Foxtel Remote Control please follow the easy steps below:
1. Press the ACTIVE button (below the black power button).
2. Use the light green UP/DOWN keys to highlight the SYSTEM SETUP item.
3. Press the SELECT button.
4. Use the light green UP/DOWN keys to highlight the SYSTEM SETTING item.
5. Press the SELECT button.
6. Use the light green UP/DOWN keys to highlight the SYSTEM DETAILS item.
7. Press the SELECT button.
8. Look for the line labelled "Smart Card Number".
9. Press the blue FOXTEL button to return to the TV programme.
I have multiple Foxtel decoders in my house - will Setanta be activated on all of these decoders?
Unfortunately each decoder will require a separate subscription to Setanta Sports. This is because Setanta does not have access to your Foxtel customer details, as Setanta is a separate company. This means Setanta has no way of confirming that multiple smartcards are at the same residence. The only way a customer can be identified by Setanta is via the single smartcard.
If you are subscribing online, please ensure you enter the smartcard number for the box linked to the television you will be using to watch Setanta. For example, don't enter the smartcard number for the decoder box in your bedroom if you intend to watch Setanta in your living room.
I have Foxtel IQ - will it work with Setanta Sports?
Yes - Setanta will work with Foxtel IQ.
Please note: if you are an existing subscriber to Setanta Sports and you upgrade to IQ2, you will be issued with a new smartcard. This means you will no longer receive your Setanta channel. Please contact us with your new smartcard number so we can update our records and restart your service. You can do so on our Customer Service page.
I have Foxtel IQ2 - will it work with Setanta Sports?
Yes - Setanta will work with Foxtel IQ2. Please note: if you are an existing subscriber to Setanta Sports and you upgrade to IQ2, you will be issued with a new smartcard. This means you will no longer receive your Setanta channel. Please contact us with your new smartcard number so we can update our records and restart your service. You can do so on our Customer Service page.
Why is there no Series Link option with Setanta Sports in my Foxtel IQ?
Series Link is not available to Setanta Sports subscribers using IQ to record Setanta programming. This is because the terms of Setanta’s agreement with Foxtel does not permit us to use this feature. However, there is an option for “Custom Series Link” on the Foxtel planner menu that allows you to set up to record programming on Setanta Sports.
I have Optus TV. Can I get Setanta?
We regret to inform you that Setanta Sports will not be available to Optus TV subscribers in the foreseeable future. If you are an Optus TV customer, please do not contact the Setanta Sports call centre as we are unable to subscribe you.
Setanta Sports is available on Foxtel, Austar, Setanta by Broadband and Satellite Direct.
I cannot get Setanta on Foxtel. What are my options?
If you are sure you cannot get Setanta on Foxtel, there are other options for you. Both our Direct Satellite service and UBI World TV maybe an option. You can try contacting their representatives through the information on our How To Subscribe pages. Alternatively, if you have a decent Broadband connection, you could try Setanta By Broadband, and watch games on your computer.
I recently updated to Foxtel IQ but now I can’t watch Setanta Sports – why is this?
When you had your new IQ box installed you were given a new smartcard number. You need to call us or email us with that new smartcard number so we can get your service switched on again.
This is because the terms of Setanta’s agreement with Foxtel only allows Setanta to identify customers by their smartcard number. If you change smartcard numbers we can’t send you the signal anymore.
I recently updated to Foxtel IQ2 but now I can’t watch Setanta Sports – why is this?
When you had your new IQ2 box installed you were given a new smartcard number. You need to call us or email us with that new smartcard number so we can get your service switched on again.
This is because the terms of Setanta’s agreement with Foxtel only allows Setanta to identify customers by their smartcard number. If you change smartcard numbers we can’t send you the signal anymore.
Setanta for Your Business Answers
I am a Foxtel business customer. Can I get Setanta?
Setanta Sports is not available to Foxtel business customers through their standard equipment. This is because the terms of Setanta’s agreement with Foxtel does not cover business customers. To get Setanta at your business, you must get a separate dish installation. This is easily arranged. For details please call our business center on 1300 796 377.
I am an Austar business customer. Can I get Setanta?
Yes. Simply contact Austar for Business. For more information see the Austar for Business website at http://www.austar.com.au/forbusiness/default.asp
Programming Answers
Where can I find your TV schedule?
Our TV listings are updated two weeks in advance. For further information check out the Our Sports section of our website. Alternatively, you can check your Foxtel guide using your Foxtel remote control.
Does Setanta show LFCTV, the club channel of Liverpool Football Club, in Australia
Unfortunately FA Premier League rules state that Setanta is restricted to showing club programming from only two English Premier League clubs in Australia. As Setanta Sports Australia already has long-term partnership agreements with MUTV and Chelsea TV (agreements made before the launch of LFCTV) Setanta is unable to show LFCTV.
Does Setanta show Arsenal TV, the club channel of Arsenal Football Club, in Australia?
Unfortunately FA Premier League rules state that Setanta is restricted to showing club programming from only two English Premier League clubs in Australia. As Setanta Sports Australia already has long-term partnership agreements with MUTV and Chelsea TV (agreements made before the launch of LFCTV) Setanta is unable to show Arsenal TV.
Austar Answers
Is Setanta Sports available on Austar?
Yes. Setanta is available on Austar Channel 510. If you do have Austar and wish to subscribe, you can subscribe online at the Austar website at www.austar.com.au
How much is Setanta Sports on Austar?
Setanta Sports is available as part of the Sports Extra pack for an extra $6. You must have already subscribed to Sports to be able to subscribe to Sports Extra.
I have MyStar - will it work with Setanta Sports?
Yes - Setanta will work with MyStar.
Setanta-i Answers
What broadband speed do I need to watch Setanta-i on my PC or Mac?
Setanta-i provides three broadband speeds in order to enable you to successfully watch our content. The following information is a guide only, as there are many factors which can affect the quality of the broadband connection you access.
Our three streaming speeds are:
450Kbps feed - 800K (download) broadband connection required.
900Kbps feed – 1.5K (download) broadband connection required.
1800Kbps feed – 2.5-3Mb (download) broadband connection required.
Please check with your ISP as to your current connection speed or test it yourself at http://bandwidthplace.com/speedtest/ or at www.speedtest.net
Some example broadband plans and their download speeds are:
Speed Options
256/64 kbps (Downstream/Upstream
Speed Options
512/128 kbps (Downstream/Upstream)
Speed Options
1500/256 kbps (Downstream/Upstream)
Connection speeds are shown in downstream/upstream format. For example, 256/64 represents the maximum speed achievable of up to 256kbps downstream/ 64 kbps upstream.
The actual speeds for a customer are slower and vary due to stream overheads caused by many factors including the plan selected, the capacity and popularity of websites and computer configuration so to receive a stream of 450K you would require a connection that is slightly higher to cover the overheads.
How does viewing Setanta-i affect my broadband usage allowance?
There are three broadband options for the service which are 450k and 900k and 1.8Mb.
For the 450Kbps stream the total download for an average football match would be approximately 395MB. For a 900kpbs stream the download amount for an average football match would be 790MB and at the highest speed of 1.8MB the figure stands at 1580MB.
Most Internet Service Providers (ISPs) will advise you if you are likely to exceed your usage allowance but please check with your ISP for information regarding your account.
What is Setanta-i?
Setanta-i allows you to watch our premium and exclusive content live and on-demand. We have used premium technology to enable you to watch the best quality streams with a market leading interactive player. You can watch our channel live and at the same time search through our extensive and growing content library. If it's your first time visiting Setanta-i, check out our How To Section in the HELP tab to find your way around. If you are hoping to watch a particular match or event please refer to the list of coming fixtures on the SCHEDULE area before subscribing to ensure that it will be offered on Setanta-i. If you are in any doubt please contact aus-Setanta-i@setanta.com
How do I re-subscribe?
If your subscription has expired it's easy to renew it. Sign into Setanta-i with your login as normal. When you try to view a clip the subscription page will appear prompting you to re-subscribe. Select the subscription package you require and follow the instructions supplied.
Can I pay by monthly subscription?
Yes. For the monthly subscription price you can enjoy an online stream of the channel plus access to our complete on-demand service. For further information relating to your subscription, email us via the Contact Us tab enclosing your login details.
Are my registration and credit card transactions secure?
Yes, you will be connected via a secure, encrypted channel. The server then sends your data through the authorisation network to the appropriate bank over a secure connection.
Will I be able to watch Setanta-i content on a computer other than the one from which I have registered?
Yes, you can enjoy Setanta-i at home, work and wherever else you have access to a broadband-enabled computer. But your login details are for your personal use only and you can only use one connection at a time. Simultaneous logins from different computers will be detected and can result in suspension of your account with no possibility of a refund.
Who can view events on Setanta-i?
To view events on Setanta-i, you must live in Australia. If you attempt to connect to a Setanta-i broadcast from outside Australia, you will not be able to access the service. We also require that you sign up for Setanta-i with a Credit Card registered to your Australian address.
What do I need to install to use Setanta-i?
We use a new software application to ensure that we can deliver premium interactive features and high quality video streams. You will need to install Microsoft's Silverlight.
If you require Silverlight, the option to install will automatically appear. ** You may need to check if your computer's platform is compatible with Silverlight - visit this page to make sure: http://www.microsoft.com/silverlight/resources/install.aspx#sysreq.
If you need to install Microsoft Silverlight. Click on the Install button in the Microsoft Silverlight section of the popup window. Open or Save the application (if you choose to Save, you will then need to launch the application, when the download has completed). Click on "Install Now" after viewing the License Agreement.
When the installation has finished, an "Installation Successful" message will appear. Click on ‘Close’. When you return to Setanta-i, if the button beside "Install Microsoft Silverlight" still says Install, press the F5 button to refresh your browser window. This button will then change to "Installed".
You will be automatically returned to Setanta-i and you can start enjoying the free content or subscribe to view our Live and On-Demand sports!
Is the service available on Macs as well as PCs?
Yes, the service is available on Intel powered Macs only. All video and content for Setanta-i should be viewable to subscribers who use an Intel Mac. You can test the compatibility of your computer and current set-up before subscribing by viewing the free content either live or in the Free tab which is accessible via the homepage. Please follow this link to determine the requirements for Microsoft Silverlight http://www.microsoft.com/silverlight/resources/install.aspx#sysreq
What do I do if I am unable to watch due to technical difficulties?
If you feel that you have been unable to view the event due to technical issues with our service, please click on Contact Us and email us the following information: your Operating System, Internet Browser details, information on the steps you have taken and what has happened. Please enclose any screenshots of the problems you have encountered if possible.
Why do I get an error referring to a subscription region?
If you receive this message, your computer's IP address suggests that you are trying to access our service from outside your region. Access to Setanta-i is region based. Occasionally however, this message can appear for users who are accessing from within the correct region but your Internet Service Provider (ISP) is assigning an IP address associated with another country.
Sometimes when an ISP is globally located they allocate an IP address to you that is not registered from your local country but from their overall bank of IPs which may be registered anywhere in the world. We use your IP to determine where you are trying to view the broadcast but in some cases it is possible to enable your IP even if it appears to be coming from a country outside the broadcast area.
Please contact the technical support desk from the Contact Us tab in the Help Menu and send us details of where you are accessing from and the error you are receiving.
I am trying to subscribe but am told my region is different?
You are trying to access another regional version of Setanta-i. This may be an issue with your ISP, in order to confirm your details please email us from the Contact Us tab in Help with your name, email address and postal address and we will try to assist you.
What speeds do Low, Medium and High Quality correspond to?
Low refers to 450Kbps; Normal to 900Kbps and High is 1.8Mbps. It depends on the bandwidth that is made available to you by your ISP (Internet Service Provider), which of these speeds will be the best option for you.
How do I choose the correct speed for my internet connection?
Content will be broadcast at a choice of three bitrate speed options - 450Kbps (Low), 900 Kbps (Normal) or 1.8Mbps (High). Users with faster connections will benefit from being able to stream the higher resolution option. Choose the speed best suited to you by clicking on the television image on the bottom of the player controls and selecting your preferred speed. If you do not have a sufficiently fast broadband connection to the Internet, you will be unable to view content on the service. You can test the quality of the picture you're able to receive by viewing our demo clip before signing up. To access the demo clip please click on "View Demo Here", available on the Setanta-I homepage.
Optus TV Answers
I have Optus TV. Can I get Setanta?
We regret to inform you that Setanta Sports will not be available to Optus TV subscribers in the foreseeable future. If you are an Optus TV customer, please do not contact the Setanta Sports call centre as we are unable to subscribe you.
Setanta Sports is available on Foxtel, Austar, Setanta by Broadband and Direct Satellite.
UBI World TV Answers
Is Setanta Sports available on UBI World TV?
Yes. Setanta is available on UBI World TV Channel 3. If you do have UBI World TV and wish to subscribe, you can subscribe by calling UBI World TV on 1300 400 800.
How much is Setanta Sports on UBI World TV?
Setanta Sports is $14.95 per month. For more information on terms & conditions please contact UBI World TV on 1300 400 800.
I have UBI World TV at my business. Can I get Setanta Sports?
To get Setanta Sports at your business you must contact Setanta Sports directly on 1300 796 377.
Direct Satellite Answers
What is Direct Satellite?
This is a service that allows you to subscribe to Setanta Sports using your own satellite equipment. It is not Foxtel or Austar and you cannot use Foxtel or Austar equipment for this purpose. You must have a satellite dish capable of receiving signals from the Optus D2 satellite and a decoder box compatible with Irdeto 2 encryption.
For more information on this call AAACom 1300 22 22 66.
How do I get this equipment?
For more information call AAACom on 1300 22 22 66.